Refund & Exchange Policy

We want you to love your purchase! If for any reason you’re not satisfied, you have 14 days after receiving your order to request a refund or exchange.

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Eligibility

Your item should be in the same condition you received it (unworn/unused, with tags if applicable).

Proof of purchase (order number or receipt) is required.

In most cases, you won’t need to return the item — if a return is required, we’ll provide instructions. Items sent back without approval will not be accepted.

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Damages & Issues

Please check your order upon arrival and contact us right away if it’s defective, damaged, or incorrect. We’ll send you a replacement or full refund immediately.

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Exchanges & Fit Issues

If your item doesn’t fit or you’d like a different size, just let us know within 14 days:

Exchanges: We’ll ship the correct size for you.

Refunds: You can choose a refund or store credit toward another item.

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Exceptions / Non-Returnable Items

Certain items cannot be refunded or exchanged, including:

Customized or personalized items

Gift cards

Final sale items

If you’re unsure about your specific product, reach out to us — we’re here to help.

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Refunds

Once approved, refunds are processed to your original payment method within 10 business days. Please allow extra time for your bank or card company to post the refund. If 15 business days pass without receiving it, contact us at support@seidoglow.com