Privacy policy

SEIDO Privacy Policy

Last updated: August 30, 2025
Contact: support@seidoglow.com
Website: https://seidoglow.com

SEIDO (“we,” “us,” “our”) operates this website and related services, features, tools, products, and content (the “Services”). Our store is powered by Shopify, which helps us deliver the Services. This Privacy Policy explains what we collect, how we use it, who we share it with, and your choices. If there’s any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls for how we handle personal information.

By accessing or using the Services, you acknowledge you’ve read and understand this Privacy Policy.

1) Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data.

Depending on how you use the Services and applicable law, we may collect:

  • Contact details: name, email, phone, billing and shipping addresses.

  • Payment/financial info: card details and payment confirmations (processed securely by our payment providers).

  • Account info: username, password, preferences, settings.

  • Transaction & shopping activity: items viewed/added to cart/wishlist/purchased/returned/exchanged/cancelled; order history.

  • Communications: information you share with us (e.g., support requests, reviews).

  • Device & network info: IP address, browser, device identifiers, network details.

  • Usage data: how you browse, interact with, and navigate the Services.

2) How We Collect Information

  • Directly from you: account creation, checkout, forms, support.

  • Automatically: cookies, pixels, SDKs, and similar technologies when you browse or use the Services.

  • Service providers: when they operate technology or process data on our behalf.

  • Partners/third parties: where permitted by law and their policies.

3) How We Use Information

We use personal information to:

  • Provide & improve the Services: fulfill orders, process payments, arrange shipping/returns, remember preferences, manage your account, enable reviews, recommend products, and enhance site performance and experience.

  • Marketing & ads: send promotional emails/SMS (with your consent where required); show ads on our site and others based on activity (you can opt out—see Your Rights & Choices).

  • Security & fraud prevention: authenticate accounts, detect and investigate suspicious/illegal activity, protect our users and Services.

  • Customer support & communications: respond to inquiries and keep our relationship running smoothly.

  • Legal/compliance: comply with law, respond to valid requests, enforce our terms and policies.

4) How We Share Information

We may disclose personal information:

  • With Shopify and service providers (e.g., payment processing, analytics, customer support, cloud/storage, fulfillment, shipping) who process data under our instructions.

  • With marketing/advertising partners to deliver and measure campaigns (they use their own privacy notices). Where applicable, you may opt out of targeted ads—see Your Rights & Choices.

  • At your direction/with your consent, including social logins/widgets or shipping providers.

  • Within our corporate group/affiliates.

  • For business transactions (e.g., merger, acquisition, reorganization) and for legal reasons (to comply with law or protect rights).

We do not sell your personal information in the traditional sense. Depending on your jurisdiction, some sharing for targeted advertising may be considered a “sale” or “share”; you can opt out (see below).

5) Our Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes data about your interactions with our store (and across other merchants) to provide, protect, and improve its services and certain enhanced features we use. In those cases, Shopify is responsible for that processing (including honoring your privacy rights related to those features).
Learn more in the Shopify Consumer Privacy Policy and exercise rights via the Shopify Privacy Portal. (Link these to Shopify’s official pages in your CMS.)

6) Third-Party Links

Our Services may link to third-party sites or platforms. Their privacy and security practices apply to your use of those sites. Review their policies carefully. Content you post on public or third-party platforms may be viewable by others.

7) Children’s Data

Our Services are not intended for children and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child provided information to us, contact support@seidoglow.com and we’ll delete it. We do not have actual knowledge that we “sell” or “share” personal information of individuals under 16.

8) Security & Retention

We use reasonable administrative, technical, and physical safeguards, but no method is 100% secure. Avoid sending sensitive information over unsecure channels.
We retain personal information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

9) Your Rights & Choices

Depending on where you live, you may have some or all of the following rights (subject to limits and exceptions):

  • Access/Know: request the personal information we hold about you.

  • Delete: ask us to delete personal information we maintain about you.

  • Correct: request correction of inaccurate personal information.

  • Portability: receive a copy and/or request transfer to a third party.

  • Opt-out of sale/sharing/targeted advertising: where applicable, direct us not to “sell” or “share” your information or to not process it for targeted ads. We honor Global Privacy Control (GPC) signals for applicable jurisdictions for the device/browser used (and your Shopify account where associated).

  • Marketing choices: opt out of promotional emails via the unsubscribe link (we may still send transactional emails about your orders).

How to exercise: use the links provided on the site where available or email support@seidoglow.com. For data Shopify controls (e.g., cross-merchant features), use Shopify’s privacy portal.
We may verify your identity before fulfilling requests. You may authorize an agent to act on your behalf with proper documentation. We will not discriminate against you for exercising your rights.

10) International Transfers

We may transfer, store, and process data outside your country. For transfers from the EEA/UK, we rely on recognized mechanisms such as the Standard Contractual Clauses (or UK equivalents) where applicable.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the revised version with an updated “Last updated” date and provide any notices required by law. Continued use of the Services means you accept the changes.

12) Contact Us

Questions or requests?
SEIDO
📧 support@seidoglow.com

SMS/MMS Text Message Marketing – Privacy Addendum

Your privacy matters. Information you provide to join our SMS/MMS program (“Program”) is used only to deliver messages and respond when needed. This may involve sharing limited information with carriers, platform providers, and vendors who help deliver messages.

  • We do not sell, rent, trade, or lease phone numbers or Program data to third parties for profit.

  • We may disclose information if required by law, to protect our rights, or to avoid liability.

  • When you submit forms or enroll, you agree to provide accurate information and not use a false identity. We may suspend access to the Program if misuse is suspected.

  • California residents (Civ. Code §1798.83) and EU residents (GDPR) may request details about disclosures for direct-marketing purposes and exercise applicable rights using the contact details above.

To opt out of marketing texts at any time, reply STOP. You may receive a confirmation text. (For full Program terms—including message frequency, HELP/STOP instructions, and arbitration language—see our SMS/MMS Terms page.)